A few thoughts about the state of the UK installation market for solar and battery storage.
I keep seeing adverts with crazy low prices for installation of solar and storage. I know from experience that the companies offering these prices will not do a good job. They work on a virtually non-existent margin, and rely on volume to create enough revenue. It’s not just small companies – there are plenty of bigger companies that employ this model too. My advice: steer well clear!
A good install starts with understanding the clients needs. Both current and potential future consumption need to be understood to correctly size a system within the physical restraints of the property. A one-size-fits-all approach fails at this first hurdle.
Then there is the quality of the equipment: it’s not just the panels and inverters that matter (and they very much do!), but all the other seemingly insignificant components, from the MC4 connectors to the cable, breakers, consumer units etc. Skimping on any one of these things will not only cause recurring problems that can be difficult to identify and fix, they can also represent a very real fire hazard.
Then we come to the work itself. The installers working for these cut price companies will undoubtedly be under pressure to get the job done in a fixed amount of time. Well trained and experienced installers can work fast and well, but you are unlikely to find any on these jobs. They are likely to be poorly trained with little experience or understanding of the equipment they are working with. They will be poorly motivated, and likely to cut corners. This means that, for example, they will probably not take time and care to terminate cables well, and use calibrated tools to achieve correct torque. Again this leads to potential problems and fire hazards. The lack of understanding also means they probably will not know how to commission the equipment properly, or even check that they have the CT clamp the right way round. So you may be left with a barely functioning system that has not been set up correctly.
Commissioning and proper handover of a system is a crucial step that is usually skipped by the cowboys. Manufacturers have tried to make they process as simple as possible, but the installer must have at least a basic knowledge of how a system works to be able to do it properly. They also need to understand the consumer app, and how to set it up properly for the customer, and show the customer how to use it. This means being able to go through the different work modes, how to set schedules, and explaining how to get the most from the system. This rarely happens, I’m sad to say.
Finally, there is the admin side of things. Before the install can happen, an application must be made on your behalf to the DNO, and permission received to install the specified equipment. Once installed, the DNO must again be notified, and commissioning documents sent in to them. MCS also sets out requirements for handover documents: you must be given an SLD, instructions for basic operation of your system, warranties etc.
In conclusion: if you want an unsafe system that barely functions, will more than likely require costly repairs, with no explanation of how to operate it, then by all means go with the cheapest quote!
If you want a quality, well thought out installation that will work for years to come without regular repairs, and a thorough explanation of how it can work best for you, then take your time to find an installer that cares about what they are doing. It may cost you more at first, but it will save you in the long run, and give you peace of mind that it has been done properly.